Previously, Unicode character records were manually created in our organization. However, we have now introduced a new record type in the production org. The record type is a unique code character on the general setup object, where both Name and CC address are used. The CC address will be treated as a replacement for the name that needs to be replaced.

• Previously, SMS templates would not work if the selected object in the template had more than 1,000 fields. However, this issue has been resolved and now the templates will work regardless of the number of fields in the selected object.
• We have added a new feature to the SMS templates. We only displayed a few standard objects in the SMS template and there was no way to add any additional standard objects to the SMS template object picklist. However, this issue has now been resolved. To add a new object to the picklist, we simply need to add that object to the Object Setup page.

We faced an issue with WhatsApp outgoing messages where we sometimes received parallel hits for message delivery and recipient read status. At that time, only one checkbox would get updated, either the delivery or read checkbox. However, it has now been fixed

We were facing an issue with the schedule drip action due to different time zones, but it has now been fixed.

Earlier, due to a bug, duplicate members were created when executing bulk drip campaigns, which resulted in repetitive messages and emails being sent. However, this bug has now been fixed.

The signature text will now be chosen or extracted based on the signature of the record owner rather than the signature of the current user.

Limitations:

• This functionality depends on the organization-wide general signature setting, which must be enabled to use this feature.
• This functionality will not work in the case of speed boosting and cross-object automation.

The Restrict Composing functionality will now also work on the SMS Composing Utility.

We have fixed the issue where the count value would not display on the SMS thread in the Conversation View when a customer didn't click on a link. It will now show a count of zero

Earlier, the restriction on SMS Composing was only based on profiles. However, now we also have the option of restricting based on groups. In the Message Settings section of General Settings, you can edit your preferences for restricting SMS Composing.

A bug was causing Drip Campaigns to send duplicate emails and messages. This issue has now been resolved.

The immediate actions in the Process Builder were not executing according to the dark hour. This issue has been resolved.